Privacy Policy
Effective Date:
Last Modified Date:
Mon, May 11, 2026
Mon, May 11, 2026
Your privacy matters to us. This policy explains how we collect, use, protect, and share your information when you use our website and services.
M&S Towing's Privacy Policy is below. Questions? Email us at mstowingct@gmail.com.
Information We Collect
We may collect the following types of information:
Contact Information: Name, address, email, phone number
Account Information: Username, password, IP address
Payment Information: Credit card or bank account details
Demographic Information: Age, gender, employment info
Location Data: Where you are when you use our site
Browsing Activity: What pages you visit, what you click on
Commercial Information: What services you viewed or purchased
Photos and Videos: If you submit them to us
Preferences: Info we infer about what you like based on your activity
What This Means
Basic stuff: your name, contact info, payment details. Also your browsing habits so we can improve the site and show you relevant info.
How We Use Personal Information
Provide Services:
Process your tow requests and bookings
Communicate about your service
Send confirmation and tracking updates
Improve Our Business:
Analyze how people use our site
Fix technical problems
Make the site better
Marketing:
Send you updates about our services
Show you relevant ads
Run promotions or loyalty programs
Safety and Legal:
Prevent fraud and protect our business
Comply with legal requirements
Handle disputes if they arise
What This Means
We use your info to provide towing services, make the site work better, occasionally send marketing (you can opt out), and stay legal.
Where We Get Your Information
We collect information from:
Directly from you - When you fill out forms, call us, or request service
Our service providers - Analytics tools that help us understand how the site is used
Third-party sources - If you connect social media or make info publicly available
Passively - Through cookies and similar tech when you browse our site
What This Means
Most info comes from you directly. Some comes from tracking how you use the site (cookies and analytics). We don't buy data about you from shady third parties.
Who We Share Your Information With
Service Providers:
Companies that help us run our business (payment processing, website hosting, analytics). They can only use your info for the services they provide to us.
Our Affiliates:
Related businesses, but only when necessary for service or required by law.
Advertising Partners:
Ad networks and social media platforms to show you relevant ads. We may share email or phone (in encrypted form) to match you with their users.
Corporate Transactions:
If we're sold or merge with another company, your info may transfer with the business.
Legal Requirements:
Law enforcement or courts if legally required, or to protect our rights and property.
What This Means
We share info with companies that help run our business, show you ads, or when the law requires it. We don't sell your personal info for cash.
Mobile Messaging Privacy
If you opt into text message updates from us:
We will NOT sell, rent, or trade your phone number.
We only use it to send you service updates and respond to your messages.
We may disclose info if required by law or to protect our business, but we don't use your phone number for third-party marketing.
What This Means
Sign up for texts, we'll text you about your tow. We won't spam you or sell your number. Simple as that.
Cookies
We use cookies (small text files) to:
Remember your preferences
Analyze how people use our site
Show you relevant ads
Most browsers accept cookies by default. You can change your settings to block them, but some site features may not work properly.
We use Google Analytics to understand site traffic. You can opt out at tools.google.com/dlpage/gaoptout.
What This Means
Cookies help the site work and let us see what's popular. You can block them, but the site might not work as well.
Session Replay Technology
We use technology that records how you interact with our site (clicks, scrolling, mouse movements) to help us:
Improve the site experience
Fix problems
Prevent fraud
Provide better customer service
This data is collected by a third-party service provider on our behalf.
What This Means
We record how people use the site (anonymously) to make it better. Think of it like security camera footage for websites.
Advertising and Online Tracking
We and our advertising partners may:
Track what you do on our site and other sites
Use that info to show you relevant ads
Match your activity across different devices
Create "custom audiences" on platforms like Facebook
You can opt out of targeted advertising at:
Our site doesn't respond to "Do Not Track" browser signals.
What This Means
We track your browsing to show you relevant ads. Don't want that? Use the opt-out links. It won't stop all ads, just targeted ones.
Managing Your Information Preferences
Marketing emails:
You can unsubscribe from marketing emails by clicking the link at the bottom of any email we send.
Account emails:
You can't opt out of service-related emails (order confirmations, account updates, etc.).
What This Means
Don't want marketing emails? Unsubscribe anytime. You'll still get important stuff about your account and services.
Be Careful When You Share Information
If you post reviews, comments, or other content publicly on our site, anyone can see it.
We can't control what others do with information you share publicly. Be thoughtful about what you post.
What This Means
Post a review? It's public. Don't share anything you wouldn't want the world to see.
Security
We use physical, electronic, and procedural safeguards to protect your information.
However, no internet transmission is 100% secure. While we do our best to protect your data, we can't guarantee absolute security. You use our site at your own risk.
What This Means
We take security seriously and use industry-standard protection. But nothing online is completely foolproof.
Links to Other Sites
Our site may link to other websites. We don't control those sites and aren't responsible for their privacy practices.
Always read the privacy policy of any site you visit.
What This Means
We link to other sites for convenience. What happens there isn't our responsibility. Read their policies.
Children's Privacy
Our site is for people 18 and older. We don't knowingly collect information from children under 13.
If we discover we've collected info from a child, we'll delete it immediately.
What This Means
This site is for adults. Kids under 13 shouldn't use it.
Processing in the United States
Your information is stored on servers in the United States.
U.S. privacy laws may be different from your country's laws. By using our site, you agree to have your information processed in the U.S.
What This Means
Your data lives on U.S. servers. U.S. privacy laws apply.
State Privacy Rights
Some U.S. states (California, Nevada, etc.) give residents specific privacy rights.
We don't sell your personal information for money, and we don't share it with third parties for their own marketing.
What This Means
Live in California or Nevada? You have extra privacy rights. We don't sell your data anyway.
Notice to Canadian Residents
If you're in Canada, you can:
Request access to your personal information
Request corrections if it's inaccurate
Withdraw consent for us to use your info (though this may limit our ability to provide services)
Contact us to exercise these rights. We may verify your identity first.
What This Means
Canadian? You can see what info we have, fix errors, or tell us to stop using it.
Privacy Policy Changes
We may update this policy from time to time. Changes will be posted on this page with a "Revised" date.
By continuing to use our site after changes, you're agreeing to the updated policy.
What This Means
We might update this occasionally. Keep using the site = you agree to the changes.
Contact Us
Questions about this Privacy Policy?
Phone: +1 510 320 05 46
Email: mstowingct@gmail.com
New Haven, Connecticut
What This Means
Confused? Email or call us. We're real people.